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DJI Mini 3 Pro QuickTransfer Not Working (Solved)
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I was excited to download my 4K content from my new Mini 3 Pro in a blink of an eye. That’s what QuickTransfer is all about.
Unfortunately for me, it didn’t work on the first try.
I spent an afternoon finding the possible failures and their solutions and I want to share them with you to avoid a headache.
Things that may cause QuickTransfer issues on the DJI Mini 3 Pro can include non-supported mobile devices and remote controllers, as well as connectivity and firmware issues.
Also, I will answer the most common questions about QuickTransfer in the DJI Mini 3 Pro.
Before jumping into the issues, let me explain the minimum requirements you must meet to use QuickTransfer with a DJI Mini 3 Pro.
QuickTransfer Minimum Requirements #
The QuickTransfer mode is a feature on the DJI Fly app. It allows you to transfer your photos and videos to a mobile device with a transmission rate of up to 25MB/s.
At these speeds, a 5GB 4K@30 video can download in an impressive 30 seconds, against five minutes of regular transfer.
QuickTransfer, as the name suggests, quickly allows you to transfer multiple files simultaneously.
However, as with any technology, it has some requirements.
Country 5.8GHz Authorization #
The first thing to be aware of is where (what location) you are trying to use QuickTransfer.
For it to work, you need to set your remote controller or mobile device to a 5.8GHz frequency. In this frequency, the download rates can achieve the desired 25MB/s.
The tricky part is that some countries don’t let you use this frequency unless you have permission. Or they don’t let you use it at all.
The reason is that 5.8GHz is typical in automotive and aviation communications, where getting the license is easy.
Below is a list of countries that allow you to set the 5.8GHz frequency without issues:
- United States
- Canada
- China
- Australia
- New Zealand
- South Korea
- Taiwan
In European countries, you need to submit a requirement along with the reasons you want to use that frequency.
One example is England, where you can get a license from Ofcom.
Remote Controller #
Next, the most common issue is with the DJI RC. This remote controller is unable to transmit video on the 5.8GHz frequency, only working in 2.4GHz.
Because of this, you can’t use QuickTransfer on a DJI RC. The DJI RC Pro is compatible with this frequency.
But if you want a cheaper option, the RC-N1 is suitable to use with QuickTransfer.
Here you connect the drone to your mobile device instead of the RC-N1. So you use the Fly app via a mobile device that supports the 5.8GHz frequency.
Supported Mobile Devices #
On the other hand, the DJI Fly app works only on certain IOS and Android devices found on DJIs supported device list[1].
The devices must meet the operational system version requirement you find on that list.
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To check the version on an IOS device go to Settings > General > About.
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For Android go to Settings > About Phone. There you will find the Android version.
Can the Fly app work on other devices, not on the list? Yes, it can.
The crucial fact is the operational system version. Just be aware that DJI doesn’t ensure the Fly app works on devices that are not on their list.
If you comply with these three minimum requirements, there are only two possible causes for QuickTransfer to fail.
Why is QuickTransfer not Working? #
The most common reason is the DJI Mini 3 Pro has an issue with the radio signals or a software bug.
Connectivity Issues #
The connectivity issues come from all the frequencies interacting. Too many signals create a noisy environment, preventing proper connectivity between the drone and the mobile device or remote controller.
It is advisable to avoid using QuickTransfer in locations full of frequencies like airports or offices.
Cellular Signals #
If possible, disable your device’s cellular signal, as it interferes with the Wi-Fi signal. QuickTransfer works with Wi-Fi 6, so ensure you are only accessing Wi-Fi when using QuickTransfer mode.
In short, to solve connectivity issues, you can proceed in two different ways:
- Disable the Cellular signal from the mobile device
- Or put the device in airplane mode and enable Wi-Fi.
Bluetooth Signals #
Your mobile device and DJI RC Pro controller use Bluetooth signals too. QuickTransfer only works when you enable Bluetooth.
With Bluetooth on, there may be headsets, speakers, or other devices currently connected.
Ensure no gadget is connected to the mobile device or remote controller Bluetooth before using QuickTransfer. That way you will avoid interferences that prevent this mode from running.
Firmware Issues #
The other common issue is in the software section.
The mobile device, RC, and drone firmware develop bugs as we use them. DJI then upgrades the firmware to solve those bugs constantly. It is advised to always use the latest firmware version available.
The best way to keep current is to install the firmware upgrade once prompted on the DJI Fly app.
If an error occurs during the installation process, the mobile device or DJI RC Pro and drone should be restarted. Run the Fly app, and a prompt to install the firmware upgrade should pop up.
When there are no longer firmware update messages, try to use the QuickTransfer function.
If it doesn’t work, please download the latest firmware as follows:
- On the fly app, go to Profile.
- From the menu, tap the Configuration option located at the bottom.
- On Firmware Upgrade, press the search firmware upgrades option and wait for the prompt. Then allow it.
- Go down and find the About option at the bottom. Press the search upgrades and install them.
You can tell there is an upgrade to install as a red dot appears on the right side of any of these options.
Solving the connectivity and firmware issues guarantees QuickTransfer to work. Now let’s understand how to set it properly.
Setting up QuickTransfer for RC-N1 and Mobile Device #
There are two procedures to set up the QuickTransfer. The first method I explain is while using a mobile device with the RC-N1. The second method is while using the DJI RC Pro.
Step 1 #
Power ON the drone by pressing the power button once, then pressing and holding the power button for a few seconds.
Step 2 #
Connect your device to the RC-N1 via USB-C, lightning, or dedicated cable. Access the DJI Fly app and go to Album. Go to the upper right side of the screen and tap the lightning bolt.
When you tap the lightning bolt, a switch to QuickTrasnfer mode pops up.
Press the switch button displayed. It can ask you to accept to connect to a Wi-Fi network. Allow it, and the lightning bolt will now light yellow.
Step 3 #
Once the connection is complete, a message displays “View Album“.
Now you have access to the content of the drone memory card.
You can select a file, and on the lower right of the screen, you will see a download icon button. Press it, and it will immediately download those files to your DJI Fly app or device storage.
You can download multiple files by pressing the check box right to the lightning bolt. You can download batches of files by taking advantage of the Quick Transfer speed.
Setting up QuickTransfer for DJI RC Pro #
Step 1 #
Press, then press and hold the drone power button for a few seconds until the front LEDs and Aircraft Status Indicators light up, alternating red, yellow, and green. It also displays a beep sound.
Step 2 #
Enable the Bluetooth and Wi-Fi. Then open the DJI Fly app. By doing so, a prompt message appears asking you for permission to connect. Allow it by tapping connect.
The DJI fly app will ask you to press the drone power button for two to four seconds until it pairs.
Now you have successfully connected the drone with the device.
After the first pairing, you won’t need to press the power button to pair. Accessing the DJI Fly app and tapping connect to use the QuickTransfer feature will do the work.
Also, on the right upside corner of the screen, you will see a lightning bolt. When QuickTransfer mode is ON, the lightning bolt lights yellow.
You can power OFF and ON this function by simply pressing the lightning bolt.
That way, you can quickly shift between the regular fly mode and QuickTransfer mode.
Step 3 #
Once the connection is complete, a message displays “View Album“.
Now you have access to the content of the drone memory card.
You can select a file, and on the lower right of the screen, you will see a download icon button. Press it, and it will immediately download those files to your DJI Fly app or device storage.
You can download multiple files by pressing the check box right to the lightning bolt. You can download batches of files by taking advantage of the Quick Transfer speed.
What if this Procedure doesn’t Work? #
If none of the above helped you to use the QuickTransfer on the Mini 3 Pro, you must contact DJI support, following the next steps.
Step 1 #
Record a quick video showing the issue. The video must show the steps you followed to set the QuickTransfer and the prompt the Fly app displays if any.
Step 2 #
Take a screenshot of the mobile device model and its current version. Then find the RC and drone firmware versions and take a picture.
You will also need the drone logs, so go to the Fly app and tap Profile. Press the More option that you find at the left below the profile picture.
There you will see the logs per day. You can take screenshots of those logs to avoid downloading them in a text file.
Step 3 #
Please send the video and screenshots to support@dji.com. Expect an answer in 12 hours.
By following the steps in this article, you will be transferring your files with QuickTransfer in no time.
Can I Download 5K Videos via QuickTransfer? #
QuickTransfer is only available for videos up to 4K@30FPS (frames per second).
DJI will increase these capabilities through firmware updates as more users utilize the QuickTransfer function. But for now, you can’t download content above 4K and 30FPS.
Can I use QuickTransfer while Flying my Drone? #
The Mini 3 Pro can use the QuickTransfer function only if it isn’t flying. The aircraft must have the motors shut down, or you won’t be able to access this function.
References:1. DJI Fly (link)